Voice Front Desk
Contact CenterEach practice gets its own AI front-desk agent for patient calls.
Overview
Every practice gets its own voice agent that greets callers by practice name, answers routine questions, and escalates anything clinical into the in-basket. The live agent appears on your Contact Center page; configuration is handled during onboarding.
The human gate
Clinical matters are escalated to a person via the in-basket — the agent never gives medical advice.
Who acts here
Front-desk staff monitor the Contact Center and handle escalations.