Help Center

Use the practice sign-in at axontron.com/login with the email and password your practice administrator gave you. Your administrator manages accounts and roles from Settings inside the app.

The patient portal lives at axontron.com/portal/login. Your practice sends the invitation; if you don't have one yet, ask your practice front desk.

Staff: your practice administrator can reset it from the team page. Patients: contact your practice and they'll re-invite you. (Self-service reset is on the roadmap.)

That's the human gate working as designed. AxonTron drafts and checks the work automatically, but a clinician or biller must approve before anything is submitted to a payer or committed to the record.

Every submission is tracked to an outcome — check the case timeline. Nothing is 'fire and forget': if a submission fails, it is surfaced on the worklist, never silently dropped.

No. The AI assistants answer administrative and product questions only. Clinical questions are always routed to your care team, and emergencies to 911.