Scheduling & No-Show Prevention
ScheduleEvery appointment carries a no-show risk score; the agent reminds and backfills the waitlist.
Overview
Book from the dialog or let patients self-schedule. Each appointment is scored for no-show risk from real history, and the agent acts on it — sending reminders and backfilling openings from the waitlist automatically.
The closed loop
- Schedule / self-schedule — the appointment is created.
- Predict — a no-show risk score is computed from history.
- Act — reminders go out; high-risk slots trigger waitlist backfill.
- Confirm → Outcome → Learn — attendance feeds back into the risk model.
The human gate
Reminders and waitlist offers are automated; overbooking or reassigning a slot stays a staff decision.
Who acts here
Front-desk staff manage the schedule and waitlist.
Tracked & learned
Attendance outcomes continuously refine the per-practice no-show model.